Support

Last updated: 2 November 2026

Need help or have an idea? Write to support@prosigo.app. Please note the address ends in .app, not .com.

We usually reply within a few days. It helps to include your iPhone model, your iOS version and the app version (Settings → About in Prosigo).

Frequently asked questions

How do I restore my Pro subscription on a new iPhone?

Sign in to the App Store with the same Apple Account you used to subscribe. Then open Prosigo and go to Settings → Subscription → Restore purchases.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone, open Settings → [your name] → Subscriptions → Prosigo, or tap Manage subscription in Prosigo’s settings. Cancel at least 24 hours before the renewal date to avoid being charged for the next year. You keep Pro until the end of the period you’ve paid for.

How do I get a refund?

Refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com.

What happens to my notes if Pro ends?

Nothing is deleted. Your notes, bookmarks and progress stay on your phone (and in your account, if you have one). Pro features such as side-by-side translations and sync pause until you subscribe again.

How does backup and sync work?

Sync is part of Pro. Create an account in Settings → Backup & sync and sign in with the same account on each device. Your notes, bookmarks, reading progress and settings are then kept in sync.

I didn’t receive the verification code by email

When you create an account or reset your password, we email you a code. Wait a minute, then check your spam or junk folder. Make sure the email address is typed correctly. If it still doesn’t arrive, write to us.

How do I delete my account?

In Prosigo, go to Settings → Backup & sync → Delete account. This deletes your account and the data stored with it on our servers. You can choose to keep a copy of your notes on your phone. Deleting your account does not cancel your subscription: cancel it separately, as described above.

Can I use Prosigo without an account?

Yes. You only need an account to back up and sync between devices. Without one, everything stays on your phone.